Privacy Policy

1. Information We Collect

When you use our vacation rental services, we may collect the following information:

• Personal identification information (name, email address, phone number)
• Booking information (dates, number of guests, property preferences)
• Payment information (processed securely through third-party payment providers)
• Government-issued ID for identity verification (as required by rental agreements)
• Communication history with our team
• Device and browser information when visiting our website

2. How We Use Your Information

We use the information we collect to:

• Process and manage your vacation rental reservations
• Communicate with you about your bookings, check-in instructions, and property details
• Send booking confirmations and receipts
• Respond to your inquiries and provide customer support
• Send promotional offers about our properties (only with your consent)
• Improve our services and property offerings
• Comply with legal obligations and protect our properties

3. Booking Platform Integration

Our properties are listed on third-party booking platforms such as Airbnb and VRBO. When you book through these platforms, their respective privacy policies apply to the information collected during the booking process. We receive only the information necessary to fulfill your reservation and provide our services.

4. Marketing Communications

We will only send you marketing communications if you have explicitly opted in to receive them. You can:

• Choose to receive email updates about special offers and new properties
• Unsubscribe from marketing communications at any time using the links provided in our emails
• Contact us directly to update your communication preferences

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• When necessary to provide our services (e.g., cleaning services, property maintenance)
• With payment processors to complete transactions
• When required by law or legal process
• To protect our rights, property, or safety, or that of our guests and properties
• With service providers who assist us in operating our business (under strict confidentiality agreements)

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, PCI-compliant payment processors. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records may be retained for tax and legal compliance purposes.

8. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• File a complaint with the appropriate regulatory authority

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.